​Rapid Transformational Therapy (RTT)
Client Terms & Conditions

Please read these terms and conditions carefully. By booking a session of RTT with me, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms, please do not proceed with booking an appointment.

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• Clarity Call: The purpose of the Clarity Call is to ensure that Rapid Transformational Therapy (RTT) is right for you and that we are a good fit to work together.

• Intake Session: The Intake Session allows me to gather all the necessary information to tailor your RTT/Hypnotherapy Session and the Transformational Recording you will take home.

• RTT/Hypnotherapy Session: The RTT session is designed to identify and change self-limiting beliefs to more positive, empowering ones.

• Personalised Transformational Recording: The purpose of the recording is to reinforce the work done during the session and create new neural pathways through repetition, fostering more positive ways of thinking, feeling, believing, and behaving.

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Session Structure

• An RTT session consists of both the Intake session and Hypnotherapy session, and both will take place via Microsoft Teams or Facebook Messenger Video Call and WhatsApp when Teams isn't working. For subsequent sessions, the Intake Session may be shorter if focusing on the same subject matter.

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In-Home Sessions

• Occasionally, I may agree to conduct therapy sessions in your home. By booking an in-home session, you agree that it is your responsibility to ensure the environment is safe, comfortable, and free of hazards for the duration of the session. I accept no liability for any accidents, damages, or incidents that may occur in your home during the session.

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Booking, Payment & Refunds

• Full payment is required upon booking. Once payment is received, no refunds will be issued, and your RTT session will proceed as planned. However, (when booking packages) if after the first session I feel that RTT may not be the right fit for you, I will notify you. In such cases, any remaining funds for future sessions will be refunded within 10 business days.

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Rescheduling & Cancellations

• Rescheduling: If you need to reschedule, please provide as much notice as possible by text, email, or phone. If no response is received, assume I haven’t received your message and please try again. If less than 24 hours' notice is given, a fee of $100 will be deducted from your original booking, and must be paid to rebook. If sessions are continually cancelled, the full amount of the RTT session will be kept, unless there is a reasonable excuse. This will be at my discretion.  

• Sickness: If you are sick and unable to attend, you may provide a doctor’s note for a waiver of the fee. If you are unwell, please inform me via text or call, and we will reschedule when you're ready.

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Payments, Fees & Increases

• Payment Method: Payments are accepted via PayPal or Stripe.

• Fees are subject to review and may increase in line with industry standards. However, once your appointment is booked, the price will remain the same.

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Working Hours

• My usual office hours are Monday, Tuesday, Thursday, and Friday from 9:30 am – 5:30 pm. RTT session times are at 10:30 am and 2:30 pm on Monday, Tuesday, and Thursday.

• Please note that responses outside working hours may be delayed.

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Medical & Psychological Conditions

• I may ask about your medical history to ensure RTT is suitable for you. Please update me on any changes during therapy.

• If you are receiving treatment from a doctor, psychologist, psychiatrist, or other healthcare provider, I may ask you to seek their approval before starting RTT sessions.

• Exclusions: I will not be able to work with individuals currently experiencing suicidal thoughts, severe trauma, PTSD, untreated substance abuse issues, personality disorders, or conditions such as Alzheimer’s, epilepsy, or psychosis.

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Client Acknowledgment

• By participating in therapy, you confirm that you are emotionally, mentally, and intellectually capable of engaging in the session. You acknowledge that the process may explore sensitive or triggering topics and accept full responsibility for managing your emotional well-being during and after the session.

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Age Restrictions

• RTT sessions are only available to individuals aged 18 or older. This is a personal choice and other RTT Practitioners can be found online. 

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Punctuality

• Please ensure you are ready and available at your session start time. If you tend to be late, I recommend preparing 30 minutes in advance to ensure you can fully relax before the session.

• If you are running late, please notify me as soon as possible. I will do my best to accommodate your session time.

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Hypnotherapy Recordings

• Safety Warning: Hypnotherapy recordings should not be listened to while driving, operating machinery, or doing any activity requiring focus.

• Copyright: Any recordings provided are for your personal use only and must not be shared, copied, or sold under any circumstances.

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Outcomes & Commitment

• Whilst RTT has great results, no guarantees are made regarding the outcome of therapy, but I will always apply my best efforts to help you achieve your goals.

• For maximum effectiveness, you must attend both the Intake Session and RTT Hypnotherapy Session, and listen to your personalised recording daily for at least 28 consecutive days. Failure to do so may result in the need for additional RTT sessions.

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Termination of Session

• You are free to terminate your sessions at any time, though I encourage you to discuss any concerns with me first.

• I reserve the right to terminate a session at any time if I feel that you exhibit inappropriate behavior, breach agreed-upon policies, or if it becomes apparent that the session cannot proceed effectively or safely. No refunds will be issued in such cases.

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Standards of Behaviour

• I commit to treating you with respect and using best practices throughout the therapy process. You agree to treat me and others with the same respect, and not engage in harmful, abusive, or disruptive behavior during sessions.

• Sessions will not be conducted under the influence of alcohol or recreational drugs. If you attend a session under the influence, the session will be canceled, and no refund will be given.

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Confidentiality

• All information, including sessions, emails, and texts, will remain confidential unless:

  • You give consent to share.

  • I am legally required to disclose information (e.g., to prevent harm to yourself or others).

  • In the case of fraud or crime.

  • When minors are involved.

  • If requested by your GP or another healthcare professional, with your consent.

• I may discuss your case with other professionals within the RTT network for learning purposes, while maintaining your anonymity at all times.

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Liability & Indemnity

• Limitation of Liability: I will not be liable for any damages, losses, or claims arising from the professional services I provide, except in the case of negligence.

• Indemnity: You agree to indemnify and hold harmless Gemma Gray (Miss Hypnotherapy) from any claims or damages arising from your participation in therapy.

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Governing Law

• These terms and conditions are governed by the laws of Western Australia & Australia and any disputes will be settled in the courts of Western Australia.

 

Data Protection

• Your personal data will be collected, stored, and used in accordance with my Privacy Policy, which you are required to accept upon booking your appointment. If you do not agree to this policy, please refrain from booking.

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Concerns & Complaints

• If you have a concern or complaint regarding therapy, please contact me directly. I will work with you to resolve any issues.

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Statements of Understanding & Disclaimer

Upon booking RTT you will be asked to sign a Document that confirms you have read and agree to these Client Terms & Conditions. By doing so, you confirm the following:

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1. You consent to being hypnotised and receiving Rapid Transformational Therapy (RTT) by myself, Gemma Gray (Miss Hypnotherapy).

2. You understand that RTT is not a substitute for medical or psychological care and you are encouraged to consult a healthcare provider if necessary.

3. You will participate actively in the therapy process, including listening to recordings and engaging with suggestions.

4. You give permission for me to make audio recordings after sessions, using your chosen personal words, and acknowledge that I retain copyright over any recordings made and agree to not share, forward or re-sell your recordings with another person. 

5. You understand that I may discuss aspects of your case with colleagues for training purposes, while ensuring your personal details are kept confidential at all times.

6. You acknowledge that you may terminate your sessions at any time.

7. While RTT often leads to great results, no therapy outcomes can ever be guaranteed. I will, however, always do my best to support you in achieving the best possible result.

8. If you experience any negative reactions or feel triggered during or after a session, you agree to promptly communicate with me so that we can work together to address the issue and adjust the therapy if necessary.

9. You agree to maintain mutual respect and kindness throughout our sessions, ensuring a safe environment for both of us. (I agree to do the same.) Any disruptive or harmful behavior may result in the termination of the session without refund.

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